Use Customer Feedback And Increase Your Business By 20%

Create Customizable Surveys to collect Customer Feedback efficiently through Net Promoter Score and CSAT which will assist in making crucial business decisions for the growth of the brand.

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iPad, Android Tablets and Kiosks

FellaFeeds is a multi-feature feedback app which supports various devices and lets you collect feedback on Kiosks, iPhone, iPad, Android Tablets and Phones.

Email, SMS and Web Survey

FellaFeeds supports various delivery platforms. It collects feedback through online survey links and embeds surveys. It also assists in creating Email Survey and SMS Survey which can be sent via APIs.

Constructive Feedback with NPS and CSAT

Evaluate Customer Loyalty with Net Promoter Score (NPS)

Net Promoter Score has become a popular method for measuring customer loyalty. Fellafeeds enables you to send a survey with the NPS question and subsequently receive instant NPS score update on the dashboard with a detailed report, which you can use to evaluate your company and provide a better experience.

Customer Satisfaction Score (CSAT) Survey

Customer Satisfaction Score (CSAT) is a very straightforward method to measures customer satisfaction with a business, purchase, or interaction. FellaFeeds offers completely customizable surveys using Matrix, Emoticons, Sliders and more.

What do we've to offer you

01

Customer Feedback

Collects feedback through customer survey which includes Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score. It offers completely customize surveys using Matrix, Emoticons, Sliders and more for Restaurants, Hotels, Salon & Spas, Automobile Showrooms, Educational Centres, Hospitals and Health Care.

02

Smooth Dashboard

Analysing your brand’s performance has never been easier than this. Instant update of NPS scores on the dashboard assists in tracking brand’s growth as it displays the customer retention score, customer feedback, number of unique customers and real-time analytics to get insights on different aspects of your business.

03

Customer Loyalty Program

Customer loyalty operates on two principles i.e. reward and reinforcement. It helps to retain customers by rewarding them with points for desired actions or repeat purchases. These points can be tracked through our customer feedback app to avail various offers.

04

Referral Program

Referral programs in this competitive era of business prove to be the most rewarding strategy of marketing and maintaining your brand worth. The in-app referral program promotes the growth of the business. Customers can refer your store to their family or friends to earn a percentage of their bill.

05

Social Media Push

Are you tired of paying your marketing agency a bomb to promote your brand on Social media? FellaFeeds lets you push your customer’s reviews on Facebook, Twitter and other social media platforms for marketing purposes in just a click of a button. Simply choose from our 100+ Templates on Occasions and Festivals to schedule your posts.

06

SMS Panel

Are you losing out on customers because you’re unable to follow up with them? We have a solution to your problem, a library with a thousand messages addressing over a hundred situations. Simply select the message, edit it to your needs, select your target customers and just press send. You will never be stuck in a situation like this again.

Create Customizable Feedback Forms & Surveys
in Less Than 5 Minutes

Multi-Channel Customer Feedback System

Surveys on iPad & Android

Customer Feedback App- FellaFeeds which is available on App Store for iPhones & iPads and on Google Play Store for Android devices.

On-premises survey software

Set up Kiosks, iPad & Android Tablets or Mobile Phones to collect feedback on-premises.

Collect offline survey & feedback

The internet is down? Don’t worry and keep taking your feedback and surveys as it will sync later when your internet back.

Online & Mobile Survey

It is a good strategy to seek feedback on the website from visitors while they are browsing different pages. For that simply embed surveys in your website or you can print the QR code on bills, menu etc. so that customers can scan and submit the feedback.

Email Survey

The most popular method to deliver surveys to date is via email. Create an intriguing and appealing survey and send it to the customers through the dashboard.

SMS Survey

SMS Surveys help to reach your customers instantly which improves customer engagement. Create short and simple messages and send it through the dashboard. All created surveys are responsive and hence will auto-adjust on all devices.

Our Awesome Features

Real-Time Analytics

Real-time customer feedback is a technology that provides fast and accurate feedback. FellaFeeds Real-time dashboard provides useful insights which empower the managers to take important decisions.

Negative Feedback Alerts

Don’t fret with negative feedbacks. Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback.

Free Social Media Content

Dead simple to create content for Social Media Platforms. Simply choose from our 100+ Templates to add your text and schedule your posts hassle free.

Employee Performance Analyzer

Analyze your employees’ performance via automatic activity tracker on a daily basis to improve efficiency of your employees.

Promotional SMS and Emails

Promote and market your business by sending regular Promotional SMS and Emails to update your customers about your store to ensure repeated visits.

FB/Email/ Google Marketing

Need more followers? Simply promote your business on Social Media Platforms through Digital Marketing to boost your business and gain more customers.

Are you loosing out on customers because
you are unable to follow up with them?

FellaFeeds has more to offer!

FellaFeeds follows a systematic approach with its real-time reporting and alerts. It updates the dashboard in real-time and sends notifications for every negative feedback or review. Consequently, you can resolve issues and improve customer experience.

Smart Responsive Dashboard

Our smart customer feedback monitor gives you insights based on your preference. You can filter your feedbacks, categorise them, mark them and share them as well. Sharing feedback with employees helps to take immediate action for ultimate customer satisfaction.

Tracking Respondents

The best and most efficient way to track respondents is to send surveys via email. Fellafeeds enables you to track delivered emails, email open rate, survey open rate and response rate. Our recent update enables you to import email addresses and phone numbers as well.

Locations

If you’re doing pretty great in life and have multiple business locations then we want to make it even simpler for you to track the growth of all the locations in one place hassle-free. Receive location-based reports and alerts to compare performance and take necessary decisions.

Tracking Respondents

The best and most efficient way to track respondents is to send surveys via email. Fellafeeds enables you to track delivered emails, email open rate, survey open rate and response rate. Our recent update enables you to import email addresses and phone numbers as well.

Types of Industires FellaFeeds is Serving

Restaurant & Café

Get customer feedback about food, ambience, service and more on daily, weekly and monthly basis through the feedback app.

Salon & Spa

Set up after service surveys to evaluate customer experience to track and measure employees’ performance.

Educational

Set up tablets in various coaching institutes, workshops or classrooms to collect feedback from the students regarding the teachers and syllabus covered

Automobile

Take feedback after test drives, sales & service to understand the needs of the potential buyers.

Hotel

It is important to set up tablets at various locations in the hotel to collect hands-on guest feedback for every aspect of the hotel.

Hospital and Health Care

It is advisable to set up tablets near the reception or on every floor to get feedback regarding patient’s satisfaction in that Hospital or Health Care Centre

Integrations

Our happy clients