WASHROOM FEEDBACK SYSTEM
MARIA 5 JANUARY 2021
In a world with numerous similar services, it is crucial to distinguish your brand from the competition.
Unclean Restrooms Lead to LOST BUSINESS
Keeping the restrooms clean is of utmost importance to make a good impression on your clients and customers. A tidy, pleasant smelling, well-stocked, functional and dry washroom holds a good reputation in the eyes of the visitors. Though it is a small part of any organization but it affects the business significantly. It is an area where management needs to pay attention and take necessary actions in a timely manner.
Android or iOS based feedback app
Kiosk feedback software
Email and SMS feedbacks
Online feedbackBenefits of Using Restroom Feedback App?
STREAMLINING THE FEEDBACK PROCESS
FellaFeeds provides a versatile tool to take restroom feedback from the customers and helps to improve the whole process by monitoring the timely actions of the staff through the timer and a checklist which is verified by the supervisor.
DIGITAL FORMAT
It helps you to let go of the paper checklist pasted and rarely filled and verified by the supervisor with a digital checklist which enforces action real-time.
QUICK TURNAROUND
FellaFeeds helps to capture customer feedback in a very quick and simple manner. A touch-device, usually a tab is put at a convenient place where it is visible to the customers that enables them to rate their experience and put in their suggestions.
EMPHASIS ON REAL ISSUE
Depending upon the rating given by the customer, the customer can be asked to check the following facilities which he found appropriate/inappropriate-
Comprehensive Feedback analysis
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with daily customization options.
Restaurant Staff Analysis
Evaluate the performance of your staff on the basis of the customer feedback they have received on the restaurant feedback system for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.
HOW IT WORKS?
Step 1: Start
If the customer punches in negative feedback, i.e. gives a poor rating on any criteria, an alert is sent to the supervisor stating the reason. This helps him to take instant action so that other customers do not have to face a similar issue.
Step 2: Rate Our Services
Data collected from customers automatically tabulated and presented in an easy to read graphical format in real-time from the dashboard which can be accessed anywhere, anytime. Reports are also shared via email, providing key performance indicator (KPI) information straight to management.
Step 3: Any Suggestion
Another feature is the tracking facility cleaning time and attendance. The supervisor gets alerts as soon as it has been more than 2 hours when the washroom was cleaned. This ensures that the supervisor is spared from customer complaints and regular rounds to check the staff.
Step 4: Thank You
Managing and reviewing of the cleaning regime becomes extremely efficient with FellaFeeds through a digital checklist.
Get started with the Restaurant Feedback System Today!
Lets understand it little more
Lets understand it little more
If the customer punches in negative feedback, i.e. gives a poor rating on any criteria, an alert is sent to the supervisor stating the reason. This helps him to take instant action so that other customers do not have to face a similar issue.
Lets understand it little more
Data collected from customers automatically tabulated and presented in an easy to read graphical format in real-time from the dashboard which can be accessed anywhere, anytime. Reports are also shared via email, providing key performance indicator (KPI) information straight to management.
Lets understand it little more
Another feature is the tracking facility cleaning time and attendance. The supervisor gets alerts as soon as it has been more than 2 hours when the washroom was cleaned. This ensures that the supervisor is spared from customer complaints and regular rounds to check the staff.
Lets understand it little more
Managing and reviewing of the cleaning regime becomes extremely efficient with FellaFeeds through a digital checklist.
Lets understand it little more
The staff enters his/her pin and checks the tasks as completed. The form is submitted with the name and time which is then verified by the supervisor. The tasks that were not completed by the staff are displayed in the pending list until finished.